🏠 Hybrid - Edinburgh or London (one or two days per week in office)
💰 Salary - up to £65,000
🛠 Role - Application Support Analyst
Head Resourcing's private banking client is seeking a highly skilled and motivated Application Specialist to join their dynamic IT Operations team.
About the Role:
In this role you will be responsible for ensuring the seamless performance of this client's core applications, including Oracle Products, a Document Management System, Managed File Transfer Integration, and their CRM. The role involves a mix of daily batch management, requirements analysis, change design, configuration and release management, environment management, oversight of third-party suppliers, and incident/problem management (level 1 & 2 technical support). This role will offer you the opportunity to be involved with support and development work as they continue to innovate.
Key Responsibilities:
- Administer multiple core application platforms through cutting-edge configuration, database management, parameterisation, and scripting.
- Work closely with stakeholders and change teams to shape requirements for core platform change requests, conducting impactful analysis and design.
- Design and implement robust solutions that enhance performance, supportability, security, and resilience.
- Identify and swiftly troubleshoot issues and incidents in core applications, proposing effective resolutions.
- Provide top-notch 1st and 2nd line application support to colleagues, offering functional subject matter expertise and internal consultancy.
- Oversee third-party IT suppliers, including hosting and managed service partners, ensuring top-tier service delivery.
- Manage core application configuration and environments with precision.
- Support the operation of key IT controls, including role-based access control and release management.
- Participate in daily batch operations and regular security patching, showcasing your dedication even outside of standard working hours.
- Focus on long-term business and technology objectives to identify opportunities for investment and continual improvement.
Required Knowledge & Skills:
- Familiarity with core banking platforms.
- Understanding of UK payment mechanisms, including relevant UK regulations and directives.
- Proficiency in SQL with experience in database design and managing large data sets.
- Excellent knowledge of Oracle applications, databases, and tools (including PL/SQL) is beneficial.
- Experience with service delivery frameworks such as ITIL.
- Design and implementation experience in database, middleware, and API.
- Strong understanding of software architecture principles and design patterns.
- Ability to work accurately under pressure and meet tight deadlines.
- Capability to manage multiple tasks simultaneously.
- Exceptional attention to detail and high levels of accuracy.
- Strong analytical and problem-solving skills.
- Good organisational and time management skills.
- Excellent verbal and written communication skills.
- Be a team player with a focus on quality to ensure team success.
