Remote opportunity offering up to £55,000
Head Resourcing are seeking a dynamic Hardware Asset Management (HAM) Specialist to join their financial services client. This role is crucial in ensuring the optimal management of IT assets throughout their lifecycle. As a HAM Specialist, you will have the opportunity to make a significant impact, leverage your knowledge, and develop your skills in a supportive and innovative environment.
Key Responsibilities:
- Support the development of integration points, triggers, data capture, and automated workflows for the lifecycle of assets from procurement to disposal.
- Perform asset baselining and normalization.
- Optimize the configuration and execution of the ServiceNow Asset and HAM PRO modules.
- Identify and implement process improvements to enhance efficiency and effectiveness.
- Implement and execute verification processes, stock audits, controls, metrics, KPIs, and reporting solutions to address data accuracy, reconciliation, duplication, and asset coverage challenges.
- Implement and execute corrective actions necessary to resolve data integrity issues.
- Develop and maintain comprehensive documentation of all processes and procedures.
- Develop and deliver training materials and sessions to ensure understanding and compliance with asset management practices.
- Act as the primary point of contact for asset management.
- Collaborate with all stakeholders to gather requirements and ensure successful delivery of objectives.
Required Qualifications:
- Extensive experience in the design, implementation, support, and continual improvement of Asset (HAM) management at scale.
- Hands-on experience in ServiceNow, specifically in managing the Asset and/or HAM modules.
- Strong understanding of complex enterprise IT technologies, including servers, databases, networks, storage solutions, clusters, and both private and public virtualization.
- Familiarity with ITIL principles, with ITIL v4 certification highly preferred but not mandatory.
- In-depth understanding of concepts, data modeling, and governance principles to ensure data integrity and compliance.
- Strong data analytical abilities and a proactive approach to problem-solving, enabling effective resolution of data-related challenges.
- Strong skills in the development, implementation, and execution of dashboards, controls, metrics, KPIs, and reporting (preferably, but not exclusively, in the ServiceNow platform). SharePoint and PowerBI experience would be a strong advantage.
- Excellent verbal and written communication skills, with the ability to engage and collaborate with stakeholders at all levels of the organization.
Preferred Qualifications:
- Experience working in the financial services sector.
- Experience in Configuration Management (CMDB) or Software Asset Management (SAM).
This role has a first-class benefits package, including a fantastic holiday entitlement of 38.5 days annual leave with the option to buy more and a market-leading pension.
