IT Asset Team Leader

IT Asset Team Leader - Hybrid, Glasgow

Salary - Up to £48,000 plus bonus

Head Resourcing is looking for an experienced IT Asset Team Leader to join a facilities management company in Glasgow. Revenues with this client have grown significantly to now over £2 billion as they work to provide services to some of the world's biggest clients. This is a hybrid role with working from the office near Glasgow 2-3 times per week.

The IT Asset Team Leader will lead the Asset Team and hold responsibility for the daily management of software and technology-related hardware within the organisation together with associated asset cost management. This includes planning, monitoring, and recording software license and hardware assets to ensure compliance with supplier contracts. The individual will work alongside other IT & business leaders to develop and implement procedures for tracking company assets and costs to oversee quality control throughout their lifecycles. The IT Asset Team Leader will also assist in supporting procurement strategies as required to optimise technology spend across the organisation.

PRINCIPAL TASKS AND RESPONSIBILITIES

IT Asset Management

• Support the management and maintenance of technology-based contracts and IT Suppliers.
• Ongoing proactive financial/budget and operational management of Microsoft agreements and licenses including M365, D365, server and client applications.
• Maintain and enhance processes, procedures and systems for tracking and analysing services, software, hardware, and equipment from requisition through retirement.
• Manage key local managed service providers, including regular supplier service & performance management.
• Stakeholder engagement and relationship building at all business levels.
• Account for the local IT assets utilising tools to manage all assets within the organisation and affiliated UK companies.
• Develop and coach as needed for use by department level staff to maintain inventory.
• Manage, record and track acquisition of assets from planning through deployment.
• Track entire life-cycle management for each asset in order to maintain warranty information, refresh date, and end of life data information.
• Update and develop written plans, policies, and procedures to document processes to support the asset management lifecycle.
• Conduct regular inventory audits and develop process and procedures to ensure accuracy.
• Develop and implement eWaste policies and procedures.

IT Asset Procurement Management

• Proven ability to translate business requirements into manageable solutions.
• Strong analytical and problem-solving skills; resourceful and capable of working in the abstract, with the ability to understand multiple facets of complex technologies.
• Effective facilitator of technical / process decisions; comfortable with working through ambiguous initiatives to develop effective solutions.
• Excellent written, presentation, and verbal communication skills with experience communicating complex, technical concepts to all levels.
• Solid relationship management skills interacting horizontally and vertically across organisations.
• Ability to effectively prioritise and execute tasks in high-pressure environment.
• Exceptional customer service orientation.

KEY RESULT AREAS

• IT asset deliveries (cost, quality, functionality, customer satisfaction).
• IT asset management methods, processes and governance.
• IT asset & procurement management and resource utilisation.
• IT asset team leadership and team member capability growth.

SKILLS/EXPERIENCE

• Knowledge of evaluating, recommending and selecting managing technology partners.
• Experience of managing technology partners and their services / solutions.
• Working knowledge of the following technologies: cloud compute, collaboration, database, data protection, device management, network, comms & telephony, operating systems, storage and virtualisation.
• Experience in scoping, planning and managing complex and concurrent activities.
• Experience with business requirements gathering and analysis.
• Understanding of information processing principles and practices.

ESSENTIAL CRITERIA

• SAM practitioner.
• Experience of working in a Microsoft 365 (M & D) environment.
• Service Desk Call Logging Applications.
• End to end project lifecycle experience.
• Managing 3rd parties/ Suppliers.
• Strong concise communicator with the ability to convert technical instructions into manageable conversation.
• Pragmatic and flexible approach.
• Ability to work to tight time scales.

DESIRABLE CRITERIA

• Project engagement and delivery lifecycle incl. discovery, initiation, RPI/RFP, MSA and SoW sign-off.
• Microsoft Azure cloud transformation & services awareness.
• Experience of green field deployments and in-place upgrade projects.
• Report preparation and delivery for Senior business roles e.g. Directors.
• ITIL.
• Practical experience of formal Change & Release Management Processes.
• Workshop facilitation.
• Experience in matrix-managing multi-disciplinary teams.

If this role sounds of interest and you would like to have a confidential chat to find out more, please apply or send your CV to jhepburn@headresourcing.com